Skip To Main Content

BECS 2-Way Chat

What is the BECS 2-Way Chat Feature?

This feature is currently being piloted with a small group of teachers and families. We anticipate making it available to all families in August 2026.

The BECS 2-way chat feature in the BECS Mobile App provides parents and guardians with a simple, secure way to stay connected with teachers and school staff.

Think of it like a quick hallway conversation—short, focused, and easy to use.

2-way chat is designed for:

  • Brief questions or quick check-ins
  • Reminders and real-time updates about class activities or homework
  • Group messages from teachers or coaches to families in a class, club, or team
  • Scheduling a time for a longer conversation if needed

2-way chat is not intended for long, in-depth, or highly sensitive conversations. For those situations, please use email, phone calls, or schedule a meeting.

dark blue hawk icon

Getting Started with 2-Way Chat

When to Use Chat vs. Email or Phone

We want communication with your child’s teacher(s) to feel clear, simple, and supportive. The guide below can help you choose the best way to connect.

Blue & Gold Feather Graphic

Use 2-Way Chat For:

  • Staying informed with classroom or group announcements
     

  • Quick reminders or clarification about class activities or events (e.g., “Can you confirm what day the project is due?”)
     

  • Friendly check-ins or quick follow-ups (e.g., “Thanks again for today’s conversation, we’re trying that strategy at home tonight.”)
     

  • Asking non-urgent, school-related questions

Blue & Gold Feather Graphic

Use Email For:

  • Topics that are sensitive, private, or require more context or thoughtful explanation (e.g., academic progress or behavior concerns)
     

  • Sharing important family updates (e.g., a recent move or change in schedule)

  • Conversations that may require a detailed response or follow-up 

Blue & Gold Feather Graphic

Use Phone or In-Person Meetings For:

For urgent matters, please contact the main office directly.

Urgent situations (call the main office):

  • Changes to student pickup
  • Safety concerns
  • Situations that require immediate attention

Planned conversations (schedule in advance):

  • Highly sensitive concerns
  • Situations that require a more personal or detailed conversation

Message Etiquette & Respectful Communication

2-way chat is a helpful way to stay connected with your child’s teacher(s) and the school. To keep communication effective and supportive for everyone, we ask that all families use it thoughtfully and respectfully.

We’re all on the same team, and how we communicate helps set the tone for how we work together.

Please keep the following in mind:

  • Use polite, respectful language and clearly state the purpose of your message
  • Keep messages focused on school-related topics
  • Avoid sarcasm, aggressive language, profanity, excessive emojis, or personal comments

Messages sent through the BECS Mobile App are archived and monitored to help maintain a safe and supportive environment.

At BECS, we believe communication should build trust, strengthen relationships, and support every student’s success. We ask all families to communicate with respect, clarity, and a shared commitment to our SOAR values.

 

dark blue hawk icon
Blue & Gold Feather Graphic

When You Need Additional Support

If a concern cannot be resolved through 2-way chat, we encourage you to take the next step in communication.

  • For urgent matters, please contact the school office directly
  • For more detailed or sensitive concerns, continue the conversation through email, phone, or a scheduled meeting
  • If additional support is needed, school administration is available to help
Blue & Gold Feather Graphic

Privacy & Safety

The BECS 2-way chat feature is designed to provide a safe and secure communication environment for families and staff.

  • Messages are archived and monitored to support a respectful experience
  • Inappropriate content may be automatically blocked or flagged for review
  • Please avoid sharing personal information in chat
  • If you see something concerning, you can flag the message for review

 

dark blue hawk icon

Family Communication Partnership Pledge

As a valued member of the BECS community, I understand that how we communicate influences the experience our children have at school. I commit to using the 2-way chat feature with care, respect, and partnership in mind.

I promise to:

  • Communicate with teachers and staff in a way that reflects kindness, clarity, and mutual respect
  • Use chat for appropriate school-related conversations that support my child’s success
  • Be mindful of tone, timing, and expectations when sending messages
  • Trust that teachers are doing their best to respond during school hours
  • Share important questions or concerns thoughtfully and constructively
  • Help model respectful communication for my child, knowing they learn from our example
  • Celebrate progress, acknowledge effort, and approach challenges with curiosity and care

I understand that perfection isn’t expected—just a willingness to show up with good intentions, a collaborative spirit, and a commitment to our shared values.

We’re all in this together.

And when we communicate with compassion, our entire community SOARs! 🦅

divider